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Scroll down the page and read the answers to the most frequently asked questions we received from our customers. If you don’t find the topic you are looking for, don’t worry, we will be happy to answer all your questions directly. Contact us by clicking the button below.

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FAQ

WHAT DO I NEED TO CREATE A WEBSITE?
Tell us what you have in mind and what you want to communicate. We’ll take care of the rest. We design the website’s technological architecture and create original content tailored to your needs.
WHAT IS THE A DOMAIN AND WHAT IS IT FOR?
The domain is the “name” of your website. Once purchased, it will represent you on the web. It is the word your customers will type to find you online and to look at your website, from any browser. We can purchase, transfer and manage any domain and extension currently on the market.
I ALREADY HAVE A DOMAIN, CAN I USE IT?
Sure! We’ll just have to check if your domain has a Hosting plan associated with it. If not, don’t worry, you can use our servers to host your website and your email accounts.
What is hosting? How much does it cost?
Hosting is the space you rent from a provider to publish your website or landing pages. If you don’t have a Hosting yet, don’t worry.  We use the two largest players in the industry: Amazon AWS and Sitegroung (hosted on Google Cloud)
WHAT ARE THE STEPS FOR BUILDING A WEBSITE?
1. Tell us about your idea, what you want to communicate and what kind of customers you want to address.
2. Together, we will analyze the best strategy to design a website tailored to your needs.
3. We will choose an original and attractive graphic design that best represents your style and your personal or corporate identity.
4. We will design and create the contents to be published on the new website: text, graphics and videos.
5. As soon as the first draft is ready, you will need to check the website functionality and content for the final set-up.
6. When the latest version of the website is ready, you will only have to do one last check and give us your approval for online publication.
I’ve been hacked! What do I do now?!
Don’t worry, we will help you solve the problem and make sure that the highest possible security is guaranteed.
I NEED TO ALWAYS HAVE MY DATAS WITH ME, IS THAT POSSIBLE?
Like never before! Security, efficiency and convenience are the main advantages of keeping your files in a Cloud. With the advanced solutions we offer, you will only pay for the space you are using monthly, increasing or decreasing accordingly to the monthly amount, calculated for each GB used, without the storage limits of the classic limited Giga packages.
WHY SWITCH TO DELTAWEB’S CLOUD PLAN?
With our PaY-as-you-Go storage plan, you only pay for the space you use with no storage limits. You can also diversify the storage plan on the Cloud depending on usage.  For example, if you have a backup to keep your data but you know you will not use it often,  you can assign it a less important classification, which brings down the costs even more.
I can’t update my website, what should I do?
Sure! We will analyze the technical architecture and contents of your old website to restyle it in line with your new communication needs.
I CAN’T UPDATE MY SITE, WHAT SHOULD I DO?
Contact us now and tell us about the problems you are having. We will be happy to help you solve them as soon as possible.
I have a problem with wordpress, joomla,magento or Shopify, what can I do?
Contact us now and tell us about the difficulties you are experiencing. We will immediately conduct an in-depth technical investigation to assess our intervention modalities and timing to solve your problems.

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